Why Every Employee Needs Customer Service Training with Samantha Irwin
The Growing your Team Podcast: Episode 244
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PocketCastsCustomer service skills are not just for employees with Customer Service job titles or employees whose primary responsibility is interacting with clients. All employees need customer service skills.
Why? Because each employee has the potential to cross paths with a client or has a job that impacts that customer’s journey, even if it’s indirectly. This means even your backend office employees have the potential to elevate or ruin a client’s experience with your small business.
Enhancing the customer service experience is important for business owners to consider when trying to build a valuable company. One way to ensure all your employees know how to act in certain situations and why it’s important is to provide every employee with customer service training.
Samantha Irwin joins the Growing Your Team podcast to discuss why business owners need to prioritize the customer service experience to retain both employees and clients and how you can ensure every employee is well-trained in this area.
Listen Now:
In this Episode You’ll Hear:
- Whether it’s better to hire for skill or personality
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Why teaching people how impactful they are to the customer experience is critical to retaining customers and staff
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How you could be losing customers due to the customer service experience
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Why valuing the customer is so vital to your business
About Samantha Irwin:
Inspiring and educating teams to create exceptional Customer Experiences that foster loyalty and advocacy, driving both financial success and heartfelt service for brick and-mortar businesses.
With over 25 years of experience in leadership, Samantha’s dual background in middle school teaching and boutique hotel ownership has uniquely positioned her to empower and educate business leaders and their front-line customer service staff.
Organizations and businesses hire Samantha for engaging and inspiring keynote speeches and workshops.
How to Connect with Samantha Irwin:
Facebook: https://www.facebook.com/KaizenSmallBusinessSolutions
Instagram: https://www.instagram.com/samantha_kaizen/
LinkedIn: https://www.linkedin.com/in/samanthairwin/
Website: www.Kaizen.Zone
Suggested Resources:
Power of People Academy: https://kaizen.zone/power-of-people-course/
Related Episodes:
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